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Easy Returns & Warranty

EASY RETURNS & WARRANTY

We make the return and warranty process as easy as possible. Simply fill out the below form with all the necessary information. It is that easy!

Return Form

Condition:
	Installed parts will go through our warranty claim process. When approved a replacement part will be sent out. For more information on Warranties click here
Purchase Date:
Installed part(s) are not eligible for returns. If you are returning your installed part(s) because you feel it was defective, please contact customer service. Thank you!
Parts purchased more than 14 days ago are not eligible for returns.If you would like help with an exchange, please Contact us here. Thank you!

You will need to refer to your Order Received Email when completing the form. Order Received Email Example
	Your part is eligible for return. Please fill out the below form. You will need to refer to your Order Received Email when completing the form. Order Received Email Example
First Name:
Last Name:
Customer No:
SO-Number:
Email Address:

Phone Number:
Zip Code:
Item No:	Quantity:
	Returning more than one part? Warrantying more than one part? + Click to add more

Explain Issue:
	We noticed your description was quite short. In order for us to process your replacement faster, could you give us more details?
Vehicle Information:	Please provide Year, make and Model or VIN Number
Year:
Make:
Model:
	OR
VIN :
How would you like : us to contact you?	Phone Email
Return Reason:
Comments:
The customer is responsible for shipping the part back to the below address. Please include a copy of your invoice. 1261 Aviation Blvd Suite 100 Hebron, KY 41048

Return Policy

Bigparts.com accepts authorized returns within 14 calendar days of the date the product was purchased. All authorized returns must be unused and in their original condition, include all items and components that were included in the original package.

The customer is responsible for shipping the part back to the below address. Please include a copy of your invoice.

1261 Aviation Blvd
Suite 100
Hebron, KY 41048

If you have already installed your part and you would like to exchange it under warranty, please submit the form above, then a representative will process your claim, and contact you within 24-48 business hours. For more information about warranty claims, please refer to our warranty page.

Unlike most companies, we do NOT charge a restocking fee.

For standard returns, please allow up to 8 business days for a refund to be completely processed after your return is delivered back to our warehouse.

Up to 3 business days to check the return in.
Up to 3 business days to process the refund.
Up to 2 business days for your payment provider (credit card company, PayPal, etc.) to complete the refund.

We are not responsible for missing, damaged, or incorrect parts after 14 days, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.

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EASY RETURNS & WARRANTY

Return Form

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