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Company Policies

Cores, Warranty, Returns

Please see our Customer ServiceSection

Payment

We accept Visa, MasterCard, American Express & Discover. Our site utilizes full 128 bit encryption to protect you.

Pricing

BigParts is the lowest provider of parts on the internet. You might find it for less, but they are selling different brands. Its really not cheaper if you have to reinstall the part because it is defective. Defective rates in the remanufactured industry often run at 60% or higher for some companies.

These are all Dealer quality parts. You will not find a better quality part anywhere.

There is a difference in the quality of parts. Would you drive a Mercedes with a Yugo engine? Would you really want to put a Kia part in a BMW? We do not either and that is why our quality is unmatched. Those cars are very inexpensive because the parts inside are so poor. The same is true in replacement parts. Do not buy junk, it's just not worth it.

Used parts are stripped from junk yards and often have internal damage. The car is in the junk yard because it was in a serious accident or is very old. Either from  the accident or from age, the interior parts could be severely damaged. They may  offer a warranty, but that does not cover the cost and time of installation.

If you do find it cheaper, give us a call. We cannot always match prices because certain brands are so poor, but we always try. We will always work to give you a good deal.

In the rare case of a website error which could show an auto part listed for zero dollars or far less than the actual price, Bigparts.com will contact the customer with the real price before processing the order. Bigparts.com reserves the right to cancel orders if a customer does not agree to the actual price.

Shipping Policy

Visit the shipping section

International Policy

Visit the International Section

Tax Policy

All orders shipped to California, Connecticut and Kentucky addresses will have applicable tax applied and all other orders are tax exempt. If you have a resell ID, please call or email it to us.

Privacy Policy & Terms of Use


Privacy Policy for BigParts.Com

Effective Date: November 14, 2024


Introduction

BigParts.Com (hereafter referred to as "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, BigParts (the "Site"). This policy also describes your rights regarding your personal information and how you can exercise those rights.


Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). This includes:

  1. Identifiers: Name, postal address, email address, telephone number, IP address, account name, and other similar identifiers.
  2. Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
  3. Internet or Other Electronic Network Activity: Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.
  4. Geolocation Data: Physical location.

How We Collect Information

We collect personal information directly from you when you provide it to us, automatically as you navigate through the Site, and from third-party sources. This includes:

  •  Directly from You: When you create an account, make a purchase, sign up for our newsletter, or contact customer service.
  •  Automatically: Through cookies, web beacons, and other tracking technologies.
  •  From Third Parties: From our business partners and service providers.

Use of Personal Information

We use your personal information for the following purposes:

  1. To Provide and Manage Services: Including processing transactions, managing your orders, and providing customer service.
  2. To Improve Our Services: Analyzing how you use our Site to enhance user experience and improve our offerings.
  3. Marketing and Advertising Sending you promotional materials, advertisements, and other information that may be of interest to you.
  4. Compliance and Protection: Complying with legal obligations, resolving disputes, and enforcing our agreements.

Sharing of Personal Information

We do not sell your personal information. We may disclose your personal information to third parties for the following reasons:

  1. Service Providers: To companies that provide services to help us with our business activities, such as shipping, and payment processing.
  2. Legal Requirements: When required by law or necessary to comply with legal processes.
  3. Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

Your Rights and Choices

Depending on your state of residence, you may have the following rights regarding your personal information:

  1. Access: You can request access to the personal information we hold about you.
  2. Correction: You can request that we correct any inaccurate or incomplete personal information.
  3. Deletion: You can request that we delete your personal information, subject to certain exceptions.
  4. Opt-Out: You can opt-out of the sale of your personal information (though we do not sell personal information).
  5. Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following additional rights under the CCPA:

  1. Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you.
  2. Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
  3. Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. However, we do not sell personal information.
  4. Right to Non-Discrimination: You have the right to not be discriminated against for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us at:

1261 Aviation Blvd
Suite 100
Hebron, KY 41048


Colorado Privacy Act (CPA) Rights

If you are a Colorado resident, you have the following additional rights under the CPA:

  1. Right to Access: You have the right to confirm whether we are processing your personal data and to access such data.
  2. Right to Correct: You have the right to request correction of inaccurate personal data.
  3. Right to Delete: You have the right to request deletion of personal data provided by or obtained about you.
  4. Right to Data Portability: You have the right to obtain a copy of personal data in a portable and, to the extent technically feasible, readily usable format.

To exercise your CPA rights, please contact us at:

1261 Aviation Blvd
Suite 100
Hebron, KY 41048


Other State Privacy Laws

Residents of other states may have similar rights under applicable privacy laws. We are committed to complying with these laws and ensuring that all our customers can exercise their rights regarding their personal information.


Exercising Your Rights

To exercise your rights under any applicable state privacy laws, please contact us at:

1261 Aviation Blvd
Suite 100
Hebron, KY 41048

We will respond to your request within the time frame required by applicable law.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Site and updating the effective date.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  •   See what data we have about you, if any.
  •  Change/correct any data we have about you.
  •  Have us delete any data we have about you.
  •   Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-800-241-0122 or via email.

Information Collection, Use, And Sharing

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

We use marketing consultants to help us maintain and analyze our data and allow us to market more efficiently. They may use cookies or web beacons to collect information about you, in connection with providing you information via email, Internet ads or direct mail about products and services that might be of interest to you. You can choose not to have this information used by our trusted third party advertising partners by contacting us to opt out.

Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Calls and chat sessions with our automotive specialists may be recorded for training purposes.

Other

We are not responsible for errors or omissions. Any rights not expressly granted herein are reserved. Any reproductions without our expressed written consent is unauthorized. All pictures, graphics or other copyright taken from our site without our expressed written consent is strictly forbidden and will result in legal action.